Hardware Return & Exchange Policy
Before placing an order through our store, we recommend that customers carefully research the product they intend to purchase. Any return/exchange must be unused and in brand new condition.
NOTE: All glass and Storz and Bickle products are final sale.
Orders Returned within 30 Days
Any/all hardware items purchased from CannMart must meet the following requirements to be eligible for a refund or exchange:
Item(s) must be in original, brand new condition.
Item(s) must be shipped back within 30 days of the original delivery date.
Any glass damage must be reported within 48 hours from delivery.
Buyer must understand and agree to pay for all shipping costs associated with returning the item(s).
This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
Buyer must understand and agree to a 20-50% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes parts and/or accessories.
CannMart reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange. You must have an authorized RA number for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RMA number. The RMA number must be written on all sides of the packaging that the returned item is being shipped in. If you have any further questions, please Contact us.
Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded and international shipping, are the sole responsibility of the buyer and are non-refundable.
You may expect your refund or exchange to process within two (2) to three (3) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of Canada.